WORST EVER SERVICE ON VODACOM FIBER

hereby i want to express the worst service ever that I (and as a community) received by Vodacom Fiber. we are more off than on. and a quick message from vodacom does not fix the problem as they are not providing a proper answer as to what the actual problem is and when you phone in you get the same excuse as always. surely if there is a power outage in the area where the tower is then there should be back up generators or solar panels to ensure that the service is still running. then emails have been send by the community to the CEO and sundry to report this continues problem and technicians are send but nothing is done on the situation. A credit is not going to fix the issue we have for not having fiber. our accounts are up to date. Fiber have bee on and off from the 11th of November to 11 December continuously. For November alone we were 73 hours off and counting. and with all this no Fiber we still get a mail and message that your fees will be increased, why do you increase the fees if we are not getting a service at all. we have over 200 people in our area and everyone is experiencing the same issue. How is this allowed?