TR
Tertsia R
1 reviews | Active since Apr 2014
03 Dec 2019, 10:54
WORST EVER SERVICE NOBODY CAN ASSIST OR HELP
This is the 5th time this year that I am complaining about Vodacom. Every month I have accounts issues, nothing changed nothing added, but nobody can assist me I do not get my monthly accounts asked several times. This month added R4110 to my account for what, SHOWS ARREARS, HAVE NEVER BEEN IN ARREARS, HAVE PAID EACH MONTH. This company is just useless. Trying to phone. Have locked queries, not feedback, but easy to cut your phones when you are in arrears but it is on their side. Taking up almost 8 hours on the complaints to Vodacom with no joy. Am in the process in cancelling all my contracts with Vodacom.
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Replies (2)
Vodacom's replyOfficial
03 Dec 2019, 10:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Dec 2019, 10:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Dec 2019, 11:53Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply13 Dec 2019, 11:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team