DR
Deon R

1 reviews | Active since Jul 2021

19 Jul 2021, 20:45

Worst ever service from Vodacom Fibre

I took out a Vodacom Fibre account beginning of last year 2020 and was promised connection within two months. I waited more than three months before the fibre was installed and even longer for it to be activated. Since activation after numerous service request to rectify my billing I am still waiting just to pay my bill. I even had a technician calling me the other day to come and activate my fibre although it is already active. The fibre was active but very slow at times and sometimes totally not on. As I am writing this review my fibre is off again. I do not know who else to complain to anymore. I chose Vodacom because of its good name and expected a hasslefree experience. I wish I could say that it was like that. If I could I would give it a zero star rating and I would never refer anyone to sign up with Vodacom Fibre.

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Replies (1)
Vodacom
Vodacom's reply20 Jul 2021, 06:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team