RJ
Robin J
1 reviews | Active since Aug 2020
19 Jul 2021, 08:28
Worst ever service ever
Honestly have received the worst service ever from Vodacom. I am trying to make a payment arrangement for 3 weeks now for the payment I missed on my vuma Vodacom fibre. I have been pushed everywhere I have been trying to for someone to help for 3 weeks. No one can help me. My account was now suspended last night. I have been trying since 18:00 for someone to help me now one can help me. I need an urgent call for help this morning.
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Replies (2)RJ
Robin J's updateReviewer Update
19 Jul 2021, 09:10Now I have been on hold with the collections department for the longest time and no one is answering. Again terrible services and Vodacom has still not called me.
RJ
Robin J's update19 Jul 2021, 09:10
Reviewer Update
Now I have been on hold with the collections department for the longest time and no one is answering. Again terrible services and Vodacom has still not called me.
Vodacom's replyOfficial
19 Jul 2021, 09:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jul 2021, 09:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team