Worst Ever Service - Can I just get Assistance Please?

<p>As an existing client of Vodacom for a number of years, I am extremely disgusted in the level of service received from your company. I doubt if you as an international company even train your agents in Customer Care, let alone moderate it. Promises are not kept, no extra mile is walked, clients are kept in the dark and shoulders are just shrugged as I am diverted from one "wrong" department to another, as if it is MY fault that I am put through to the "wrong" department. I have several recordings of conversations of promises not kept, agents being rude and not willing to assist, including a Team Leader at the After Sales Department. When all I really want is just for an Online APPROVED application for an additional line, to be completed and confirmed. And promises to be kept. Is that too much to ask???</p> <p>I am asking now: Can someone at Vodacom please just resolve a SIMPLE matter for me and provide a LITTLE customer care??</p>