Worst Ever! Second HelloPeter complaint since Thursday 9 March!

I submitted a Hello Peter Review on Thursday 9 March, the same complaint is still open and I am still waiting for Vodacom to get back to me. This morning I received a call, did not get the lady's name however the first question was "did someone get back to you?". This is seriously shocking service from Vodacom, I had to explain everything again, what is happening with Vodacom? It seems as if this organization has become so arrogant that they dont care about service. It came to the point that she suggested that she will send me an email and I need to respond to the email regarding the Deal Match... this call was at 11:03 this morning, it is now 16:26, still no email to respond to. I called you Cancellations Department again today, had to explain everything again! How can you not check notes on your system regarding who assisted customers, why do I need to follow up? Why do I need to do the work on behalf of Vodacom? I suggest that you listen to all your recorded interactions prior to making contact with me. This is seriously the worst worst worst experience ever! It is frustrating dealing with you.