Worst ever Fibre service from Vodacom

I decided to take out a Vodacom Fibre line service late Dec ‘20, early Jan ‘21. It was agreed with Vodacom that the installation would take place during the 1st week of January ‘21. This was eventually done on 7 Jan ‘21 (not without its problems though). The line was laid from the road to the house, but evidently there wasn’t a power supply for the system to function at the junction box in the road. After a number of daily follow ups and escalations, the power problem was eventually resolved. A few weeks later needless to say. The frustration had just begun (and has not ended!!). The next issue has been to get Vodacom to now activate the service, wow as we sit today, this has still not been done. Even more frustration trying to deal with Vodacom Fibre support, as everything gets escalated, but nothing gets done. Eventually, I then requested a cancellation of the service, based on the fact that Vodacom could not (and still can not) deliver the basic service contracted for. And to top it off Vodacom want to charge me a cancellation fee of R1750 for costs incurred. Have you ever heard of it?? Vodacom should be paying me a fee, or come and remove their line and fix the areas where my house walls were drilled into to do the installation. I must say, for what has been a simply product purchase of one of Vodacom’s core products, this has been by far the worst experience I have every had with any service provider. With no one that you can actually address the matter with other than a junior (and contract worker) call center agent. Way to go Vodacom!!