Hellopeter
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zM
zenzele M

1 reviews | Active since Feb 2022

04 Aug 2023, 12:24

worst ever after sales

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, a collection was arranged with Pickup number V2P*** which can be tracked via www.ram.co.za and can take within 5-7 working days.

Once the device is returned a refund will be processed. Regards Consumer Website Team

Good day Please note the phone has delivered and received by DANIELLE FERRIS as oer way bill number V2P**********-please action refund Capitec bank : ********** Z B Mzimela savings branch 470010 Contact number **********

treat this as urgent!!!

Please action my refund ASAP its been over a month now Please note the phone has delivered and received by DANIELLE FERRIS as oer way bill number V2P***-please action refund

Capitec bank : *** Z B Mzimela branch code 470010 savings Contact number ***

0
Replies (3)
Vodacom
Vodacom's reply04 Aug 2023, 14:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
zM
zenzele M's update04 Aug 2023, 15:15
Reviewer Update
This matter has been on going for a full months and a couple of days i have no contact person the only way i can get feedback is if i write here on hello peter, please provide me with a contact person who can give a time and date of when this matter will be resolved- i am tired of this run arounf and it seems you guys are running away from something as you keep saying someone will get back to me but nothing has happened - i have sent countless email with refference numbers from my initial query on the 27 June 2023 and today is the 04 August 2023. i dont have a phone and i also dont have ,money-i have lost my patience and someone please contact me ASAP .
zM
zenzele M's update07 Aug 2023, 08:39
Reviewer Update
This matter has been on going for a full months and a couple of days i have no contact person the only way i can get feedback is if i write here on hello peter, please provide me with a contact person who can give a time and date of when this matter will be resolved- i am tired of this run arounf and it seems you guys are running away from something as you keep saying someone will get back to me but nothing has happened - i have sent countless email with refference numbers from my initial query on the 27 June 2023 and today is the 04 August 2023. i dont have a phone and i also dont have ,money-i have lost my patience and someone please contact me ASAP .