Worst ever

Worst service ever from Vodacom. On 5 May 2025 I added 3G wifi and router to my existing phone contract. I had good signal for about 3 months when my issues started and I called the help desk several times. By this time I was having entire days of zero wifi and also no call network. In fact our entire area was without network multiple times. On 22 September 2025 I requested them to look into what the issue was. A3-79OF-VLXT5. They didn't. They sent me a message saying the case had been closed. It hadn't been resolved. We remained without service. On 16 October, I emailed ICASA. My case gained a bit of traction but nothing was done to resolve it. They came back to be with the response that infrastructure needs to be upgraded and they're looking into erecting a new tower or activate one that's already standing but it would take a minimum of 6 months. In the meantime I needed internet to run my business and communication for security as I'm in a rural area. The client liaison officer who called me told me they'd release me from my contract. Ha ha! Last month, I eventually gave up on limping with their wifi and got a new ISP. I have emailed and tried to cancel but nobody responds or answers my call. The original ICASA person I dealt with is no longer in that position and the new guy is a phantom. I'm still being billed by vodacom for wifi. They are clearly in breach of contract as they have not provided the service offered in the contract. I would love this to be resolved urgently. Please tag vodacom.