Worst Ever

Dear Vodacom Management Team,

I am writing to formally express my extreme dissatisfaction with the continuous lack of service and the subsequent poor customer experience I have endured regarding my Vodacom Fibre line.

The service disruption began on Monday following a notification regarding area maintenance. Despite a follow-up text claiming the issue was resolved, my connection remained down. Since then, the handling of my repair ticket has been characterized by broken promises and a total lack of accountability:

Failure to Coordinate: After missing a call on Friday the 13th, I returned it within minutes to provide a specific availability window (08:00–12:00). This was ignored; no appointment was scheduled, and no further communication was received.

Ineffective Dispute Resolution: Following a HelloPeter complaint on Sunday, I received multiple assurances that the complaints department would contact me. These calls never materialised.

Misinformation and Poor Supervision: Today, I spoke with a supervisor, Molepho. I was informed that the contractor claimed to be "waiting for an email from me" following a prior conversation. This is Factually incorrect. While I spoke briefly to a representative from the contracting firm this morning, she promised to call me back—which she failed to do—and at no point was an email requested.

I would like to highlight the assistance of Emily from the Cancellations Department. She has been the only representative to show genuine empathy, providing 20GB of data to bridge the gap. However, this data will be exhausted by the weekend, leaving me stranded once again.

The lack of internal synergy and the dishonesty regarding my interactions with contractors are unacceptable. I have reached a point where I no longer have confidence in Vodacom’s ability to provide the service I pay for.

Unless this matter is resolved immediately with a confirmed technician visit and a functional connection, I will be proceeding with the cancellation of both my Fibre lines and my mobile contract.

I look forward to your urgent response.

Regards

Joash Ramdas

Contact : ***