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gert N

1 reviews | Active since Nov 2012

27 Oct 2016, 10:31

worst ever

<p>After doing an upgrade online I was suppose to receive my new phone on Friday 14 October. Ref nr: WAMKFF</p> <p>When the courier arrived they dropped off a sim card only, Instead of my new phone. I contacted Vodacom and was told that their system was at fault and that I was not the only one that received a sim card instead of a phone.</p> <p>They said that the courier will pick up the sim card the following week. After a battle with the couriers to pick it up the sim card was picked up.</p> <p>Now it shows that I did an upgrade but it was never done!</p> <p> </p> <p>Worst service ever!</p>

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Replies (1)
Vodacom
Vodacom's reply27 Oct 2016, 11:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,