MM
Molisana M
1 reviews | Active since Jul 2019
19 May 2023, 11:54
WORST ****EN NETWORK ****MERS
What a **** service. I cancelled accidental damage insurance yet they continued to bill me month after month. Now I want to cancel my fibre contract and they say I'm in arrears yet they've been billing me for insurance cover I cancelled for months thinking I don't see it. This is the worst network, I've been trying to solve this problem calling from overseas and them sending me from pillar to post. I won't be paying the fibre and I will continue paying my contract less of the accidental insurance amount
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
19 May 2023, 12:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 May 2023, 12:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MM
Molisana M's updateReviewer Update
19 May 2023, 12:50My contact +***. I'm in the netherlands so please call here
MM
Molisana M's update19 May 2023, 12:50
Reviewer Update
My contact +***. I'm in the netherlands so please call here
Vodacom's replyOfficial
19 May 2023, 13:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 May 2023, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 May 2023, 14:54Dear Molisana, The call dropped and when we tried calling back could not reach you however will escalate to the relevant Department and provide feedback as soon as this is resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply19 May 2023, 14:54
Official
Dear Molisana, The call dropped and when we tried calling back could not reach you however will escalate to the relevant Department and provide feedback as soon as this is resolved. Regards Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 May 2023, 14:52Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that the insurance was cancelled, as requested.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply22 May 2023, 14:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that the insurance was cancelled, as requested.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,