Worst -

Dear Sir/Madam,

I am writing to formally dispute the R850 migration fee that has been charged to my account.

I did not request, approve, or sign for any upgrade on my account. The only reason I paid the increased monthly amount previously was because I rely on my phone daily and could not risk service interruption.

I have since spoken to a customer care agent as well as a manager, both of whom confirmed that my account would be reverted to its original package. I was informed that my monthly fee would be adjusted back to R725, which I have already paid accordingly.

Given the above, I will not accept or pay the R850 migration fee, as I did not authorize any changes to my account.

Furthermore, I request that you provide me with all recorded voice conversations related to my account as a matter of urgency. This matter is being taken very seriously, as I believe there has been misrepresentation and improper handling of my account.

I have been a loyal Vodacom customer for many years, and I have never experienced such an issue before. However, should this matter not be resolved promptly, I will have no choice but to escalate the issue further, including lodging a formal complaint and also considering moving to another service provider.

I trust that this matter will receive your urgent attention and be resolved without delay.

Kind regards, Chris-Marie Roos