AV
Alicea V

1 reviews | Active since Jul 2016

08 Sept 2022, 21:40

Worst Disgusting company treating the common community like ****

Dearest Vodacom,

I refer to the below email sent to myself:

From: *** <***> Sent: Wednesday, September 22, 2021 6:27 AM To: *** <***> Subject: Ref: Good day Alicea

Thank you for your email.

As per our telephonic interaction on *** authentication was successful.

Please be advised that contract *** and *** was cancelled and credit of R868.80 was added to your account.

We do apologise for the inconvenience and the delays caused.

Did you know?

You are most welcome to use our Self-Help options / services, should you need further assistance:

Email to: ***

Live Chat via www.vodacom.co.za or the Vodacom app

WhatsApp TOBI ***), Send TOBi an SMS on ***,

USSD by dialing *135# on your device.

Call to 082135

Are you happy with the way I have assisted you today? You might get an SMS from Vodacom asking you to rate your

experience. We would appreciate if you could provide your feedback

Regards,

Busisiwe Mhlongo

Customer care

E-Services Team

_________________________________________________________

I do not know whether I am blind but I am sure the above reads my contract were cancelled and you guys in fault even gave me a credit. Now when switching my bond FNB informs me you as Vodacom has put something against my name. Like how many more years of my life are you going to waste? What utter bull**** is this? You better phone my yesterday to get this resolved and removed

0
Replies (1)
Vodacom
Vodacom's reply09 Sept 2022, 08:15
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team