Worst customer support EVER - VODACOM

I bought a TV on black Friday, with only a sms as a confirmation. RAM delivered an envelope while I expected a TV. This led me to refuse the delivery. After multiple failed communication with the Vodacom support team, a in-store salesrep informed me that a voucher will be delivered instead of the TV. Where after, I tried to contact both RAM and Vodacom in order to get the voucher delivered again. As the order status on the Vodacom app states "completed". I have tried to contacting the following numbers/emails: Customer support - 082 135, Sales and upgrades - ***4 and ***. Its 14 days later and I have not received any feedback from VODACOM and still don't know where this package is.