Worst customer service yet...

I don't even feel one star shows how my trust has fallen in Vodacom. It seems to be impossible to actually pay them, once you call and explain what happened and even after arranging that a debit order be reloaded! After four emails, four calls to different agents, I am getting really annoyed with how communication comes from my side only. Tried to arrange that the debit order (which failed the first time at the end of the month) go off again as soon as possible, and it did according to my account and proof of payment. Sent it to *** as instructed by the agent (Lerato), and again yesterday, and again today, with NO FEEDBACK AT ALL. So I call again only to hear the debit order bounced back, oh and there is a penalty. I don't appreciate being made to feel like a ******** who *****s from you and then doesn't pay or make arrangements at all, Vodacom. I have completely lost faith that I'm in good hands. Sithle, awaiting your call after 8am and thanking you in advance for taking some further initiative.