Worst customer service with line upgrades

Worst experience ever just upgrading my line to a 50mbps speed

I’ve spoken to countless agents who keep telling me I have a pending order and when I tell them let’s finalise it they can’t help me, escalate it and then close the case of which I have proof

I just spoke to a lady from vodacom at 8:20 28/6/2022, once again couldn’t help me said she will put me through to an agent but it’s a switchboard and I got cut off

Vodacom has been the worst service provider to me and I’m only putting up with this useless work ethic because I’m dreading starting the process elsewhere which I’m becoming convinced I’ll have to do

I wish I never used vodacom for my home fibre they are terrible at assisting their clients