JA
Joshna A
1 reviews | Active since Feb 2021
26 Sept 2024, 09:06
Worst customer service with consultants not knowing their job.
Worst customer service. My email was not working and for a week I was told different stories by different consultants. Eventually sent an email to the CEO’s office and someone assisted me. Lost out on work for one week and they wanted to refund me R299. Not addressing the incompetence of their staff. Sent them emails after this and no reply.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
26 Sept 2024, 10:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Sept 2024, 10:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team