Worst customer service Vodacom

After more than 2 months Vodacom can not sort out a credit after their consultants at the Vodacomshop in East Rand Mall messed up with a contract upgrade which wasn’t accepted. After numerious reference numbers and escalations, send from pillar to post. After messages received that the credit has been processed and that the amount will not be deducted from bank account and quess what, it still happened that the amount for the handset was debited from my bank account. Days before the debited day I was told by their agents to just put a stop order. What a great solution for solving a problem. After I trusted and taken their word that the issue will be resolved. After the money were debited I contacted them and once again all promises and another week later still nothing. I did reverse the payment but it’s not a solution. The worst part of dealing with Vodacom, you can never speak to anyone that can make decision and ensure your query gets resolved. Personally I feel like cancelling all contracts with Vodacom. The attitudes of some call center agents are just pathetic. They have a don’t care attitude.