Worst customer service, that you can ever expect to received from a service provider.

Worst customer service, that you can ever expect to received from a service provider. We are sitting on day 22 since the complaint was lodged. On Hello Peter the only response we receive is "Our records indicate that you have been contacted and advised accordingly with regards to your query. Unfortunately, the feedback provided by the store remains the same. " but no records/ recorded phone calls to proof what was the decision as stipulated in their response. On other social media sites, the only response is they are busy investigating and will get back with feedback without a specific turnaround time! POOR POOR POOR SERVICE!!! I WANT THIS CONTRACT CANCELLED WITH IMMEDIATE EFFECT AS i STARTED WITH THE COMPLAINT BEFORE THE CONTRACT WAS ACTIVATED AND UP UNTIL NOW THERE WAS NO DEFINE DECISION. YOU CAN COLLECT YOUR PHONE (SAMSUNG A31) WHICH YOUR CONSULTANT AT HI CELL CELLULAR WONDERBOOM JUNCTION TOLD ME IS SIMILAR TO MY SAMSUNG S8. I REFUSE TO CONTINUE TO PAY THIS CONTRACT WHICH I DON'T WANT AS I WAS MISLEAD WHILE UPGRADING!