DN
Duran N
1 reviews | Active since Feb 2013
17 Nov 2020, 12:14
Worst Customer Service, Service cancelled in Sept 2020- Debit still rolling
Worst customer service ever. Sophia Seutloali eventually cancels my service after trying to get it cancelled for months- BUT ITS SET TO CANCEL 1 DECEMBER- SO THE DEBIT IS STILL GOING OFF- The customer must pay for the poor service delivery.
I requested that this be cancelled 5 September 2020- bad service since then- So the corrective action is for the customer to continue paying till December 2020 becuase the staff has no customer service training.
REFUND all the debits since 5 Sept 2020. Its not my fault if you have *********** staff.
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Replies (2)
Vodacom's replyOfficial
17 Nov 2020, 14:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Nov 2020, 14:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DN
Duran N's updateReviewer Update
19 Nov 2020, 14:26Hello,
I have not had any feedbadck.
I requested cancellation in September 2020, it was not done and now i have paid every month for this service. Including this month- the debit has just gone off?
Now that it's canceled- please give my money back- I have called Vodacom on more than 20 occasions to have the cancellation done. It's 2020, everyone is on a tight budget- you cant just bill me and when I ask for the money back you tell me its canceled. Canceling this order was a base requirement that should have taken place on 5 September, I have continued to pay this account on 15 September, 15 October and 15 November. If you now quickly canceled it as i have requested on 5 Sep - because you realize the mistake - why haven't you given me the money back?
I have not had any feedbadck.
I requested cancellation in September 2020, it was not done and now i have paid every month for this service. Including this month- the debit has just gone off?
Now that it's canceled- please give my money back- I have called Vodacom on more than 20 occasions to have the cancellation done. It's 2020, everyone is on a tight budget- you cant just bill me and when I ask for the money back you tell me its canceled. Canceling this order was a base requirement that should have taken place on 5 September, I have continued to pay this account on 15 September, 15 October and 15 November. If you now quickly canceled it as i have requested on 5 Sep - because you realize the mistake - why haven't you given me the money back?
DN
Duran N's update19 Nov 2020, 14:26
Reviewer Update
Hello,
I have not had any feedbadck.
I requested cancellation in September 2020, it was not done and now i have paid every month for this service. Including this month- the debit has just gone off?
Now that it's canceled- please give my money back- I have called Vodacom on more than 20 occasions to have the cancellation done. It's 2020, everyone is on a tight budget- you cant just bill me and when I ask for the money back you tell me its canceled. Canceling this order was a base requirement that should have taken place on 5 September, I have continued to pay this account on 15 September, 15 October and 15 November. If you now quickly canceled it as i have requested on 5 Sep - because you realize the mistake - why haven't you given me the money back?
I have not had any feedbadck.
I requested cancellation in September 2020, it was not done and now i have paid every month for this service. Including this month- the debit has just gone off?
Now that it's canceled- please give my money back- I have called Vodacom on more than 20 occasions to have the cancellation done. It's 2020, everyone is on a tight budget- you cant just bill me and when I ask for the money back you tell me its canceled. Canceling this order was a base requirement that should have taken place on 5 September, I have continued to pay this account on 15 September, 15 October and 15 November. If you now quickly canceled it as i have requested on 5 Sep - because you realize the mistake - why haven't you given me the money back?