WORST CUSTOMER SERVICE - RUN!!!!!!!!!!!!!

I have had a wifi contract with Vodacom since October and have opened THREE tickets to resolve this matter.

My WiFi barely works, with no 5g access or range. You have to stand on top of the router to use the WiFi.

I shown so much patience. I opened a ticket on the 27th of December and Xolani (one of the technicians), without notice, closed the ticket on the 7th of January. BUT The matter was not resolved and I was still having the same issues.

Again, I called and got through to Mlondie who re-opened the ticket and promised a technician would be in contact with me within 24 hours to come resolve the issue physically. It's been 48 hours and still nothing.

I have called so many times, the consultants do not care at all, Ayanda put me on hold for 30 minutes and the dropped the call, Fundiswa also dropped my call. No one calls me back and every time I try call back, they just put the phone down.

I have tried emailing their complaints department but have heard nothing back.

I have never experienced such terrible service. I just want my contract cancelled.