Worst customer service - Retentions Department

<p>I requested a quotation to prematurely cancel my contract. I paid my quotation only to get debitted again. i then reversed my transaction the Monday because according to me the account was closed and paid up. But to my surprise they didnt inform me that September wasnt included in the quote. I then called SILO Ref: ********** 94 he said i must pay the one month that was not paid. I agreed and i said i would pay the R209.00. I received a call now frm Sepati 21.10.2016 13:19 and she said i have to pay the R209 and dispute the extra R100 they charged me because of reversal of debit order. She directly tells me that this R100 will accumulate interest and i have to phone Vodacom again to dispute it. Im so sick and tired of phoning and getting no help. They are really an unhelpful desk. I would like to dispute this over charges and Vodacom really need to train their staff better</p>