Worst customer service. Price plan nightmare.

Price plan upgrade nightmare.

I have been struggling with high billing with Vodacom since 2013. Mostly due to out of bundle rates. I wanted to cancel my contract in March 2018 and spoke to a staff member telephonically on the 26/03/2018 . After much convincing, he advised a change to the Red Premium package and told me that there would be a top - up option to lower my chances of having out-of bundle rates charges.

Surprise, surprise another hefty bill from vodacom this month (whether or not I use data). I contacted the Red crew line and the upgrades department who then told me that the staff member not only UPGRADED my contract, but put me onto a price plan with even HIGHER out of data bundle rates and is AN OPEN CONTRACT.

Honestly, I would like to cancel my vodacom contract. Your staff members are now brazenly selling lies telephonically and binding us to contracts that are ridiculous. I have received no help telephonically, I have been sent round in circles.