Worst customer service on the planet

Every single time I need to call and interact with Vodacom it is an unbelievably frustrating experience. I have not once, ever, been able to call vodacom and just get something done. Every single time its an excuse for this and apology for that. Sorry you are not on our new system you must be on our old system. Sorry your ID number is not correct. Sorry we can't help you, you'll have to go into our store. I just want to do a simple contract upgrade, but it seems impossible - if you are not already signed up with Vodacom then please do not make use of them, they are useless!