Worst customer service I have EVER experienced

Item: Vodacom
Rating: 1
Author: Jacques W

I have been a Vodacom customer for over 20 years.. I am trying to do an upgrade online and I am told every time that you have no stock of anything and a consultant will call me.. I have been trying almost daily for the past 3 weeks and no one calls me back, ever... What is the point of being a loyal customer if the business consistently treats there customers like *******...? I will be shopping for a new network who actually appreciate their customers..

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Replies (1)

Vodacom's replyOfficial

11 Aug 2023, 10:00

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply11 Aug 2023, 10:00

Official