Worst customer service from Vodacom Online

I have been a Vodacom customer all my life, but I must say this Vodacom Online department has provided me with the worst service I have ever received, wait sorry NO SERVICE received.

Vodacom makes it so easy and simple to do a upgrade online, it took me probably 10 min and Bob's your uncle. My new phone is on its way. They give you the option to upgrade in month 22 of your contract, so technically one will pay the remaining 2 months in conjunction with the new upgraded contract. So for the past 5 months I have been paying for my old device plus the new one. I have phoned Vodacom, I have been to Vodacom stores but no one on the entire planet can help me to sort this issue out. The feedback I get from vodacom is sorry sir, this was an online upgrade and that department does not have any contact numbers, just a email address.

So I have been sending mails to this email address for the past 2 weeks without a single response, not even a acknowledgement of the receipt of my emails. This is very frustrating! They love getting my money every month but they cannot provide me with proper customer service. I am DONE, thanks Vodacom!!