1 reviews | Active since Nov 2016

16 Nov 2016, 19:12

Worst customer service from Vodacom

<p>I ported back to Vodacom due to coverage. Since ported back we had no luck activating our numbers again. Customers services, cancellation, swim swap and social media team is hinding behind computers. Promises, promises every day. Every time you phone they reply that it will take 24 hours to resolve, but it never gets resolved, then you phone again after the 24 hours with the same reply, 24 hours, 24 years, </p> <p> </p> <p>I can not believe that there is no human engagement with customers and the willingness to resolve queries, Your word that you give me is Vodacom giving me a promise. I can't believe that no manger exists at Vodacom, someone that is willing to resolve customer queries.</p>

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Replies (2)
Vodacom
Vodacom's reply17 Nov 2016, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update18 Nov 2016, 16:27
Reviewer Update

Still no service on 1 number