Worst customer service from Store manager

<p>I went to Vodacom clearwaters on the 28th Jan to exchange my talking points. The consultant kept disappearing in the back room for long periods without saying anything. It took about about 1hr for them to explain that they were getting an error, thats after we asked to another consultant to find out what was going on in the back.</p> <p>The consultant on duty did not seem to know what he was doing and we asked to see the store manager. After hesistating, he went to speak to the manager (William) who came to explain that their system was giving them an error. I asked them to reverse my talking points back and he promised to work on the case and call me when all was sorted. I heard nothing on the 28th. Nothing on the 29th. I decided to call him on the 30 jan at 11h and left a message. He didnt call back. I called again at 15h and got to him and he promised to call back in 15min and i didnt hear from him. I left numerous messages and have not heard from him.</p> <p>Shame, I am porting out first thing when I get a chance to go to the shops.</p> <p>Worst store manager so far! I had so many doubts about Vodacom but William just made it easier to walk out.</p> <p>Be careful who you represent your brand people! </p>