Worst Customer Service - Fibre

Ive had the worst experience. The customer service is pathetic. After no action at all on a relocation request for an entire month, i requested that Vodacom take the month that i received NO services as my cancellation notice. Save to say nothing has been done about it. Vodacom have billed me for a service that I did not receive and have not actioned my request for early cancellation. I am considering lodging a complaint with the Consumer Commission or ICASA.

Each time you call, requests are constantly being escalated with absolutely no return or feedback. Disappointing.

Vodacom do not call you back, do not respond to requests and take tour money even when services have not been rendered!

Ive changed my ISP to COOL IDEAS. They had my fibre up and running in a few days. If you want a good ISP that actually returns calls and e-mails within seconds, i recommend COOL IDEAS.

Please DO NOT go with Vodacom. Really the worst service ive received, ever.