Worst customer service expirience

I have had the worst experience with this company. As we speak *****elant transaction captured on my account are still not corrected and my credit rating is affected and score dropped. Numerous attempt and calls to customer service have yield no results, instead i was asked to make payment so i can cancel fibre line with them and cut all ties. I have since made payment of R1416.02,after which i am told no cancellation logged on system. More money is required. Attempt to contact ***** department have yield no results, all i get os people taking down my details and promising to help, but never get back to me. I regret ever buyong any pf their products. I hev never been in credot beaur before, they hev introduced me to a whole new wolrd