1 reviews | Active since Aug 2016
Worst customer service experienced
<p>Yet again, Vodacom has managed to let me down and dissapoint. I had received a call from Vodacom offering me compensation for the initial inconvinience caused, and understanderably, my request needed to be approved. I was informed via SMS on 07 September 2016 that the item i requested was declined, which i unhappily accepted, and the sms sent to me had no contact details for the consultant that was assisting me.</p> <p> </p> <p>I have been calling since that date to get some feedback as to what will be done for me, but i get NO answers to my request. It is as if i am speaking to a wall!</p> <p> </p> <p>Please, Vodacom, do enlighten me on how I can get Vodacoms management to contact me to resolve this, as I have really had enough BS upto this point. To me it seems that Vodacom cannot be bothered with their customer service, and according to Vodacom I must just accept that they will do NOTHING to compensate for the initial problem, and furthermore for the time and money i am currently wasting and losing in contacting them and making these stupid unnecessary calls.</p> <p> </p> <p>I will NOT ACCEPT no compensation for inconviniencing my life, be it 1 day or 10 days! I truly hope i get some satisfaction now.</p> <p> </p> <p>I await a call from Vodacoms Management.</p> <p> </p> <p>****r Goga</p> <p> ********** </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
