NG
Nazir G

1 reviews | Active since Aug 2016

27 Sept 2016, 08:59

Worst customer service experienced

<p>Yet again, Vodacom has managed to let me down and dissapoint. I had received a call from Vodacom offering me compensation for the initial inconvinience caused, and understanderably, my request needed to be approved. I was informed via SMS on 07 September 2016 that the item i requested was declined, which i unhappily accepted, and the sms sent to me had no contact details for the consultant that was assisting me.</p> <p> </p> <p>I have been calling since that date to get some feedback as to what will be done for me, but i get NO answers to my request. It is as if i am speaking to a wall!</p> <p> </p> <p>Please, Vodacom, do enlighten me on how I can get Vodacoms management to contact me to resolve this, as I have really had enough BS upto this point. To me it seems that Vodacom cannot be bothered with their customer service, and according to Vodacom I must just accept that they will do NOTHING to compensate for the initial problem, and furthermore for the time and money i am currently wasting and losing in contacting them and making these stupid unnecessary calls.</p> <p> </p> <p>I will NOT ACCEPT no compensation for inconviniencing my life, be it 1 day or 10 days! I truly hope i get some satisfaction now.</p> <p> </p> <p>I await a call from Vodacoms Management.</p> <p> </p> <p>****r Goga</p> <p> ********** </p>

0
Replies (1)
Vodacom
Vodacom's reply27 Sept 2016, 10:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,