WORST CUSTOMER SERVICE EXPERIENCE WITH VODACOM

Good Morning

I’m extremely upset this morning as a call center agent put the phone down whilst I was still busy talking.

I recently took out a sim card only contract with Vodacom. However, I still wanted to keep my old prepaid Vodacom number.

When calling the call center prior to taking out the contract, the agent advised me that I should follow the normal process online to take out a contract. The changing of numbers would be sorted out afterwards.

After getting the new sim card, calling the agent, I am then advised that they now need to COLLECT the sim card AGAIN.

The agents that I have been dealing with so far are extremely unfriendly and unhelpful. This process has proven to be much more tedious than expected and the miscommunication/ lack of understanding from Agents on how contracts are done is disappointing.