1 reviews | Active since Jul 2011
WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE!!!
UNBELIEVABLY POOR SERVICE! I NOW REMEMBER WHY I LEFT THEM IN THE FIRST PLACE!!! I upgraded a data contract to a Huawei Router 200gb per month data contract on Saturday 25 April. It went through pretty easily, and the device was delivered on Wed 29 April. Great work and pretty impressive!
THEN THE HELL STARTED!!
The contracted was activated, but there was no data. So I figured it would start on the 1st of the next month (May). Come 1 May, NO DATA.
2 May: NOTHING. So I phone the call centre, only having to push a million different options ONLY TO BE TOLD AT THE END THAT THERE ARE NO CALL CENTRE OPERATORS!! I eventually get through to someone at activations, considering this is an upgraded line, and perhaps it has to do with the new sim card.
After 10 mins of waiting, I get through and the lovely call centre operator says I am the second person to tell her I haven't received my data allocation. She sends an email to someone, and says they will phone me on Monday.
Sunday 3 May: STILL NO DATA
Monday 4 May: NO DATA. NO PHONE CALL. I reach out on Twitter. They say they will follow up. Nothing. They say a service agent will call me.
Tuesday 5 May: NO DATA. NO PHONE CALL. NO SERVICE AGENT. I tell Twitter. They ask for my account number. I give it to them. They ask if I created a profile for the number. I say it already has a profile. They then say I need to create one. I can't create one BECAUSE IT ALREADY HAS ONE. THERE IS NO SPACE ONLINE FOR ME TO CREATE A PROFILE. I SEND THEM A SCREENSHOT.
NO REPLY.
Wed 6 May: NO DATA. NO PHONE CALL. NO SERVICE AGENT. NO RESPONSE ON TWITTER.
Now not even Twitter are responding. I phone the activations call centre again... after 15 mins of waiting, I get through to Gugu, who now says she can't help me because it is not a new line. I beg her to put me directly through to SOMEONE I CAN TALK TO. She puts me through to Customer Care, who, after pushing more options, tell me THERE ARE NO CALL CENTRE OPERATORS!!
AND HERE I AM.
AT SQUARE ONE. WITH NOWHERE TO GO. NO ONE TO TALK TO. AND STILL NO DATA!!!!
I know the Router and the Line are working, because I topped data up on Thursday 30 April which last until today (5gbs). The router and line are working fine. I watched the data go down day by day (for basic emails etc) - and now I sit at zero again.
NO INTERNET. I cannot continue to spend R60 a gig just to try and work, when I have already been debited for this new 200gbs account!!!
PLEASE VODACOM. HELP ME. I AM READY TO FILE LITIGATION AND TAKE THIS MATTER A HELLUVA LOT MORE SERIOUSLY. I CANNOT BELIEVE THE RUN AROUND YOU HAVE GIVEN ME WITHOUT ANY ANSWER WHATSOEVER!!!!
He would call regularly to keep me updated, and by the following day the issue had been resolved and I had my 200gb data.
This gentleman was an outstanding representative of Vodacom, and I wish ALL Vodacom employees were like this.
As I said to him, I can't understand why they couldn't just give the power to other employees to deal with the problem instead of me finally losing it and posting here on Hellopeter. Why do they allow it to get to this!? It makes no sense.
Anyway, I was finally sorted out, and was very appreciative of the service I received from the Vodacom "Hello Peter" department. As for Vodacom itself though... still much work to be done.
For now, the fire is out...
Thank you to the team at the Hello Peter division of Vodacom! BEST TEAM IN THE COMPANY!!
He would call regularly to keep me updated, and by the following day the issue had been resolved and I had my 200gb data.
This gentleman was an outstanding representative of Vodacom, and I wish ALL Vodacom employees were like this.
As I said to him, I can't understand why they couldn't just give the power to other employees to deal with the problem instead of me finally losing it and posting here on Hellopeter. Why do they allow it to get to this!? It makes no sense.
Anyway, I was finally sorted out, and was very appreciative of the service I received from the Vodacom "Hello Peter" department. As for Vodacom itself though... still much work to be done.
For now, the fire is out...
Thank you to the team at the Hello Peter division of Vodacom! BEST TEAM IN THE COMPANY!!