worst customer service experience by far

im writing this review because im disappointed and furious with the service i got from vodacom. 1. i app**** for a cellphone contract online couldnt proceed because i entered my details wrong which is not correct because it refused to accept them and when i tried to change them the system kicked me out then i reached out to them on twitter and i as told i can continue with the application on twitter, i had to do the whole process again. I had my number ported from cell c to them so that i can continue using the number. now after waiting for 3 days to complete the application im being told the system reflects that my application was not successful as my bank account does not match to the ID number. I may apply again after 60 days. after i waited 3 days and ported my number.

i provide proof that the account is mine by giving Account Confirmation Letter that has my ID number and COR14.3 which also has my ID number i was still told the decision wont change i must wait 2 months. i found that very unprofessional and disrespectful

i called and i was on hold for more than 20 min being passed around different departments only to be told to go to a vodacom shop which i did and when i get there im being told the online sales department is offline.

there is a reason why i wanted Vodacom as my new service provider but now with this kinda treatment im not so sure.