SM
Shanel M

1 reviews | Active since May 2017

08 Jun 2017, 14:25

WORST CUSTOMER SERVICE EXPERIENCE

<p>After several calls and emails, my billing issues have gotten worse. i rrecieved a call on the 25th of May 2017 and an email stating that my contract ended on the 25th of May. i am now being billed for June and being told that false information was given yet again. Apparently the contract ends in June only. i am failing to understand how one company can give 10 different answers to one customer. i refuse to be billed for a contract i was told several times was closed.</p> <p> </p> <p>you guys need to get your act together!!! does anyone know how i can take this further??</p> <p> </p> <p>The service provider has no idea of how to treat their customers! I cannot wait to done with Vodacom!! Horrible service!!! </p>

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Replies (3)
Vodacom
Vodacom's reply08 Jun 2017, 14:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Jun 2017, 08:01
Official

Dear Shanel,

Feedback has been provided.

Regards,

Cassandra

Vodacom
Vodacom's reply09 Jun 2017, 08:01
Official

Dear Shanel,

Feedback has been provided.

Regards,

Cassandra