WORST CUSTOMER SERVICE EVER - STAY AWAY FROM VODACOM THEY DON'T CARE

It seems like my number has now been disconnected from Vodacom's network.

The account is in arrears due to my banking details changing and me asking for payment info as I can't pay on the app.

I've begged and pleaded for months now to send a statement or invoice or anything that shows the balance and banking info and everytime they say they will but it never happens. I've called numerous times, emailed every email address of theirs I can find, messaged on every social media platform but nobody assists. I've been to two different branches but they also apparently can't assist due to the account being with with collections.

Now my number is no longer registered on their network and I can't receive or make phone calls.

I've emailed *** as advised numerous times and they don't even attempt to assist me only say to call *** which I have only to speak to some automated thing that says they account isn't in arrears.

So I'm at my wits end. I just want to pay the balance and close the account and never have anything to do with Vodacom ever again, but that seems impossible to do.