KL
Kathy L
1 reviews | Active since Aug 2015
17 Aug 2015, 09:27
Worst customer service ever experienced
My account with Vodacom was softlocked because I had exceeded my mandatory account limit. I was informed I had to pay R7,500 to unlock my phone, which I did promptly. My account remained locked for the next 5 DAYS, despite several extremely frustrating phone calls. It was a new excuse each time: payment hasn't been received
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Vodacom's replyOfficial
17 Aug 2015, 12:56Hello leekat,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Kind Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Kind Regards
WM
Vodacom's reply17 Aug 2015, 12:56
Official
Hello leekat,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Kind Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Kind Regards
WM