Worst customer service ever.

I was called regarding an upgrade of my contract but the full details was not disclosed. Now they have converted my cellphone line to a home data network and they are just not willing to assist in cancelling. I have requested the recordings to show that I was not informed of the changes but they are giving excuses upon excuses and stating that it takes 5 to 18 working days in order to arrange for a pick up of the router and only then can they look into the cancellation of the upgrade. Now my son does not have a working phone line. I have opted to take the router to a vodacom store but they do not want to assist at all. They kept stating that the process takes up to so many days. It changes every time I call. Then the phone numbers listed for all the different departments also do not work. I am lucky to get an answering voice every 6 to 7th time I call. Meanwhile I pay for every second. Ref nr ***. Reported the issue 02/04/2026 at 8h00 in the morning.