worst customer service ever and loosing r200 airtime

<p>I spoke to a consultant by the name of Clarence and explained to him that I had r220 airtime this afternoon and when I checked my balance around 23 :00 I had zero airtime. He then explained to me that I was using the Internet a lot since this afternoon and I've explained to him that I'm using my works wi fi when I'm at work and also my own house wi fi when I'm at home. This is the first time since I have a contract with vodacom for over a year that this has happened to me. Clarence also told me that vodacom will not reimbursed my r220 airtime to which I was surprised and also very dissapointed at the same time. He then explained to me that my mobile data must not be on when I'm using the wi fi but I've also explained to him that I've always been doing it that for the past year already? </p> <p>I need feedback urgently because I am not impressed with vodacom at this moment. </p>