Worst Customer Service Ever

To whom it may concern,<br> <br> I would like to inform you of the worst experience that I have ever endured in one of your stores.<br> <br> Firstly I arrived there today Sunday 06 March 2016 at round about 12h00, the store was not busy at all. So I thought I would be serviced in a jiffy. This however never happened. So much for being optimistic about Vodacom! I visited the store in the Kolonnade today, with the idea of finding out when my next upgrade date is. I was also looking for a possible new contract for my son. I have been a loyal customer for many years, I own 3 contracts/devices with you guys. Hence me also enquiring about a possible \pre-mature\" upgrade.I got no joy or assistance from anyone in your store, no friendly smile', a greeting or even \"good day ma'am how can we help you??....no nothing\" I had to ask if anyone can help me. I was **** to by the \"so called manager\" who refused to give me his name, BECAUSE I SAID I'M GOING TO REPORT IT TO HIS AREA/REGIONAL MANAGER?? He said they don't do \"premature upgrades\" anymore and that no one in the store can assist me because the system is off line?? Off line is the easiest excuse it seems. "