WORST Customer service EVER!!!!

On the 1'st of February 2021, I phoned vodacom fibre to inform them about relocating my fibre when I move (1 month notice). The consultant gave me SR*** and said that she will mail me the relocation form to complete and send back. No mail came, so I phoned back the following day, only to find out it was never logged/loaded. Was given new service request number, SR*** and I completed the relocation form and sent it back the same day. In the 2'nd week of March I phoned again because nobody has contacted me and I'll be moving soon, they escalated it. Nothing happened again. Phoned a few times more and each time they escalate it with no actual action/response. I have since moved and after contacting THEM AGAIN, I had to send in the relocation form AGAIN. The new property, as explained to them is ready, I even connected my router and get a flashing green light meaning it just needs to be configured. They just need to send out a technician, THAT'S IT!! Still no action/response. AND here is the cherry on the cake, they expect me to pay full subscription when they blundered everything. Well I will just have to see what the lawyers and/or consumer act have to say about that. How *********** do you really have to be, that it takes you more than a month to complete a simple instruction and an even simpler solution, just to send out someone to configure my connection??????? UTTERLY DISGRACEFUL!!!!!