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Thys W

1 reviews | Active since Jul 2013

21 Jun 2021, 13:40

Worst customer service ever

Worst customer service ever, Did a upgrade and was promised that I would receive my new phone in a day or 2, its a week now and the courier says vodacom did not give them the correct address, This is so frustrating beacuause vodacom call you ever day and nag you to upgrade, then after you upgrade you have problems like this,

0
Replies (4)
Vodacom
Vodacom's reply21 Jun 2021, 13:48
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
TW
Thys W's update21 Jun 2021, 14:29
Reviewer Update
How long does it take ? for someone to call
TW
Thys W's update21 Jun 2021, 15:27
Reviewer Update
No call yet

Vodacom
Vodacom's reply21 Jun 2021, 15:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team