MC
Morne C
1 reviews | Active since Jun 2021
03 Feb 2024, 19:43
Worst customer service ever
I was offered a telcom fibre month to month deal via whatsapp and after providingvmy details recieved a call from them. They advised me they will send a link to register and im still waiting. The agent referred me to the call centre to request the link after 3 days of issues. I requested the link via call centre and still nothing. What happened to customer service and retentions? Really. Supposed to be connected 1-3days as advertised and promised. I had to chase you
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Feb 2024, 11:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Feb 2024, 11:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MC
Morne C's updateReviewer Update
05 Feb 2024, 19:44Ive not recieved any feedback. I called you contact centre and the agent answered the call while laughing. She transfered me from sales to customer service. Customer service wanted to transfer me back and placed me on hold for nearly 7min without transferring. Line dropped. No call back. What happed to customer service. Dont you want business?
MC
Morne C's update05 Feb 2024, 19:44
Reviewer Update
Ive not recieved any feedback. I called you contact centre and the agent answered the call while laughing. She transfered me from sales to customer service. Customer service wanted to transfer me back and placed me on hold for nearly 7min without transferring. Line dropped. No call back. What happed to customer service. Dont you want business?