Worst customer service ever

Seems like this is the only way Vodacom will address my issues. I reported my connectivity issues last stating that my route which l pay for monthly has very bad connection. They escalated my matter to technicians and even today I still haven't heard back. Mind you I work from home and I use this router. I had to take an Uber to the office from Wednesday until Friday last which which Vodacom won't compensate me for. I shouldn't have to struggle like this when I'm paying you real money and you even have the nerve to increase from 1st April. I work from home and write minutes from teams recordings, the recordings don't even open. YouTube, Disney+, prime, and Netflix don't work on my smart TV. The internet is super slow on my phone but I'm supposed to be paying Vodacom at the end of the month. Take care of your customers and resolve my issue. Or else you will not see a payment from me at the end of the month. Can't be paying for things I didn't use.