Worst Customer service EVER!!
Just got Vodacom Fiber at home. The Fiber is great but the customer service is SHOCKING!!! I'm trying to connect to the router and I'm not allowed too!!! ***!! You have to log a call with the help desk ********** to get a username and password (this took 3 days!!) I asked the same question 3 times and got 3 diffrent answers?!?! I cant change the IP address of MY LAN. What a wast of time!! I want full control of MY router NOW!!! This is a major security breach for MY local network!! Logged a buch of tickets and nothing!! They just close the calls. SR181 ********** 03 and SR181 ********** 82
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
16 Nov 2018, 08:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Nov 2018, 08:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
's updateReviewer Update
19 Nov 2018, 18:47So the guy from Vodacom calls me today, and says he knows nothing about Fiber and he will get someone to call me. ***!! Why bother calling ? and I still waiting for "someone" too call me!!!
's update19 Nov 2018, 18:47
Reviewer Update
So the guy from Vodacom calls me today, and says he knows nothing about Fiber and he will get someone to call me. ***!! Why bother calling ? and I still waiting for "someone" too call me!!!
's updateReviewer Update
19 Nov 2018, 18:53I called the call centre with my now "Closed" reference number (Thanks Linda Mtshali. No this is NOT resolved. Why did you close the call?)
Akhona Noji the first line support guy who dosnt understand what I need, tells me that JD Bykom was suppose to call me back 3 days ago and he doesn’t know why he has not called, but he will open another ticket for me. What kind of service is this!!
Avoid Vodacom at all costs. they are useless !!!
's update19 Nov 2018, 18:53
Reviewer Update
I called the call centre with my now "Closed" reference number (Thanks Linda Mtshali. No this is NOT resolved. Why did you close the call?)
Akhona Noji the first line support guy who dosnt understand what I need, tells me that JD Bykom was suppose to call me back 3 days ago and he doesn’t know why he has not called, but he will open another ticket for me. What kind of service is this!!
Avoid Vodacom at all costs. they are useless !!!