SJ
Samuel J

1 reviews | Active since Mar 2018

02 Jul 2018, 16:55

Worst Customer Service Ever

I have an ongoing saga with Vodacom regarding a Data Contract which was due to expire on 9th July 2018. This contract was costing me R300 per month with the discount, but on June 1st I was debited the full amount of R500 as I was informed that I had taken an early upgrade and therefore the discount no longer app****. I immediately contacted Vodacom and told them that I no longer wanted the contract and to terminate it ASAP. After at least 8 telephone calls to Vodacom accounts department and 4 trips to the V & A Waterfront Vodacom shop, I finally managed to get them to agree to an early termination for which I paid R377.53 on 22nd June, and was informed that the contract was terminated and no further payments were required. I also had to forfeit all the remaining data on that contract. On July 1st I have again been debited with R500 for this data account and according to their website, I will be debited again on 1st August. I again phoned the accounts department and explained the situation for the umpteenth time and was assured that I would phoned back within 1 hour. Needless to say this never happened. It is obvious that Vodacom have no interest in resolving customer complaints and by ignoring them they hope people will just give up.

0
Replies (2)
Vodacom
Vodacom's reply02 Jul 2018, 17:22
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply03 Jul 2018, 09:56
Official

Good day Samuel,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Theo

Best regards,