IS
Ignatius S

1 reviews | Active since Oct 2017

01 Mar 2018, 21:49

Worst customer service ever

Worst mobile group ever when it come to contract.

Have canceled my contract in September 2017 but is they still debit from my account.

When one calls to the billing department you send send from pillar to post but with no real resolution. Being a loyal customer for years but is really going to change to another service provider that at least listen to their clients and not just ***** our hard earned money like vodacom. Called them today to enquire why difference of R2000 from invoice that they send me and the debit they do yesterday, was on the line for 40min with out any answer, pathetic service off the worst kind.

Simply going to go into bank tomorrow and asked them to reverse that money, refuse to pay for something that I have not authorised. They can take me court if they want that money so desperately.

Very unhappy customers

0
Replies (2)
Vodacom
Vodacom's reply02 Mar 2018, 07:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Apr 2018, 11:35
Official

Good Day Ignatius Smith,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved as per email confirmation received.

Regards
Randall