Worst customer service ever

I have been struggling now for quite a while to register on the myvodacom service because it keeps on giving me a message stating that my ID number is already linked to a profile. I phoned vodacom to let them delink which ever profile is linked to my ID number as that is *****. A service request was lodged and I received a sms a few days later stating the matter has been resolved but guess what, it is not resolved so I phoned again and again and again and again and what is the message when I try to register.....my ID is still linked to another profile??????????????????????????

I have two contracts that is due for an upgrade now but guess what I am going to do. I am going to cancel these contracts seeing that my needs are not met and that vodacom supports ********** activities, how should one feel protected at such a service provider? I have been a loyal supporter of Vodacom for years now but this is where I am putting my feet down and I will be moving to another cellphone provider.

Thank you for nothing.