Worst Customer Service Ever

At the end of October, I did an on-line upgrade for my phone. I received a message that all had gone through and someone would phone me. 2 days later no phone call, so I phoned in and was told that the order hadn't actually gone through (the person I spoke to actually told me "the online service is useless". He then did my order and assured me I would have my phone in 5 working days, and if I didn't then I must phone him, but I must be gentle cause he cries easily (very unprofessional). After 5 days I phoned AGAIN to be told that the order had not actually been processed, so it was done AGAIN! I was then phoned in the afternoon to assure me my phone would be delivered the next day. At 2.50pm the next day I phoned in to ask if the phone was on its way as I finish work at 3, only to be told that the phone was not being dispatched. when I asked why, I was told that someone would phone me back. they phoned to tell me "Vodacom is having an issue and can't deliver phones anymore" that is all I was told. I have spoken to 4 different people in the last 2 days and NOT ONE of them can actually tell me what is happening. I have just held on the line for 30 minutes trying to talk to someone and no one picks up. when I email customer service I am told , they are not the right department and I must speak to upgrades, when I phone upgrades, they can't tell me anything! Absolutely pathetic, I still DO NOT KNOW when im getting my phone. I can now understand why so many people are moving away from Vodacom, they do NOT care about their customers at all. Such a joke.